Web Development Web Marketing Case Studies

Profiling Your Customers Using The Internet

Performance Measurements for Web Business -- Turning Your Internet Site Into an e-Business Profit Center — Chicago, IL

June 28th, 1999

Seminar by Stephan Spencer

The Web can be a powerful tool for collecting detailed, up-to-date profile information about your customers and potential customers. There are many creative ways to tap in to various primary and secondary research sources. Greg Stromberg and Stephan Spencer will discuss how INX International Ink Co.:

  • Leverages customers, customers’ sites, employees, research firms, and online knowledge bases
  • Compels users to profile themselves through online communities, personalization, and “yellow pages” directories
  • Expanded their profiling system into an extranet
  • Obtained, consolidated, and integrated multiple databases into their profiling system

 

Post Conference Workshop Wednesday, June 30, 1999:

How And Why To Audit Your Web Site
Are you absolutely sure that your Web site is running at peak efficiency, dazzling customers, coming up high in search engines, generating an adequate ROI, and not leaving you exposed to unnecessary litigation? Step-by-step, you’ll learn what areas to audit in your Internet presence, including: legal & procedural, public relations, financial, performance & reliability, customer service, Internet marketing task force, technical, user experience, accessibility, content, community, “findability”, e-commerce, privacy, security, and last but not least Y2K.

This interactive workshop will give you hands-on experience
on:

  • Where and how to begin the evaluation process
  • What to audit and how often
  • Tools and resources to use in auditing
  • Benefits of auditing, risks of not auditing
  • Turning measurements and recommendations into an Implementation Plan
  • Applying all these tools and principles to your specific needs

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How And Why To Audit Your Web Site

Measuring & Evaluating Your Internet Marketing Mix — San Francisco, CA

May 24th, 1999

Workshop by Stephan Spencer

Are you absolutely sure that your Web site is running at peak efficiency, dazzling customers, coming up high in the search engines, generating an adequate ROI, and not leaving you exposed to unnecessary litigation? Step-by-step, you’ll learn what areas to audit in your Internet presence, including: legal & procedural, public relations, financial, performance & reliability, customer service, Internet marketing task force, technical, user experience, accessibility, content, community, “findability”, e-commerce, privacy, security, and last but not least, Y2K.

This interactive workshop will give you hands-on experience on:

  • Where and how to begin the evaluation process
  • What to audit and how often
  • Tools and resources to use in auditing
  • Benefits of auditing, risks of not auditing
  • Turning measurements and recommendations into an Implementation Plan
  • Applying all these tools and principles to your specific needs

Spread the word: delicious this:How And Why To Audit Your Web Site digg this:How And Why To Audit Your Web Site spurl this:How And Why To Audit Your Web Site furl this:How And Why To Audit Your Web Site reddit this:How And Why To Audit Your Web Site Add to Y!:How And Why To Audit Your Web Site

Principles of Project Management Applied To Your Web Site

Next Generation Web Sites — San Diego, CA

April 26th, 1999

Seminar by Stephan Spencer

Is your web site proliferating into something you didn’t anticipate or plan for (what one might call “viral growth”)?
Are the concepts of a critical path, the triple constraints, a Gantt chart, or statistical methods for estimating resource requirements foreign to you? The answer is probably yes, unless you’re a career project manager. But as Internet marketers, we have become Web site project managers, whether we like it or not. We must adapt, or risk extinction. And the projects we manage are quickly mushrooming. This not-too-technical session is jam-packed with essential tools, tips, and techniques for effectively managing any Internet project, whether it encompasses content, community, commerce, or all of the above.

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Internet Marketing for the New Millennium

EconoPrint 1999 Seminar Series — Madison, WI

April 6th, 1999

Seminar by Stephan Spencer

Whether you have an established website or you’re just beginning to think about one, this in-depth workshop will help you meet the new millennium head-on — with objectives, strategies, tactics, and measurable results, all in hand. Do you feel confident that your website is running at peak efficiency, dazzling customers, coming up high in search engines, generating an adequate ROI, and not leaving you exposed to unnecessary litigation?

Or, if you don’t yet have a website, are you adequately prepared to develop a solid Internet marketing plan, assemble an Internet marketing task force, create a budget and timeline, and then bring the project in on time and on budget? This seminar will introduce you to powerful and effective tips, tools, and techniques for planning and executing an effective Internet presence.

Specifically, you will learn:

  • “Insider” information about other companies’ online successes,
    failures, and lessons learned
  • Unique Internet marketing strategies and tactics, applied
    to your individual needs and situation
  • Brainstorming techniques and hands-on exercises that
    will identify new opportunities
  • How to identify and benchmark (creatively imitate) innovative
    marketing on the web
  • How to apply strategic planning, project management,
    one-to-one marketing, frequency marketing, and customer
    service to your online efforts
  • How to incorporate other aspects of the Internet besides
    the web, such as email and newsgroups, into your Internet
    strategy

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From Strategy to Execution: Your Internet Presence

Marketing Communications (UW Management Institute) — Madison, WI

February 23rd, 1999

Seminar by Stephan Spencer

  • Push versus pull technology
  • Expanding the value of e-mail
  • Web-based marketing
  • Establishing linkages

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InnSite Selected as “Best Inn Directory”

January 1st, 1999

by Netconcepts

Originally published in Yahoo! Internet Life

Staying at a bed-and-breakfast is just like spending the weekend at a friend’s
house — except that you can enjoy the homemade pancakes and coffee without
feeling obligated to reciprocate by springing for lunch later. Of course, you may have to endure a bit of awkward morning chitchat with total strangers, but many consider that a small price to pay for the B&B experience.

Continue reading »

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How to Build & Manage Communities, Aggregate Content & Personalize

Beyond the Banner (IQPC) — San Francisco, CA

December 11th, 1998

Workshop by Stephan Spencer

There are many thousands of online communities in the forms of discussion groups conducted over email, Usenet, and the Web. At the most basic level, businesses need to be aware of where their company, products, services, or competitors are currently discussed and how they can conduct business effectively in these discussion groups. A proactive company could actually create discussion forums, influence the discussions, and leverage them to drive traffic to its site.

Online communities can be an invaluable source of fresh content for your site. After all, content is expensive to create, so why “grow your own” when you can leverage others’ content? You can also apply strategies to incorporate content from other Web sites. Don’t simply link to outside content, which drives traffic out your back door. Instead, incorporate that content into your site through a full-text, multi-site search engine. You can even take it a step further by partnering with other sites that will offer your search engine on their site with a co-branded interface.

Internet marketing is also about one-to-one marketing of value-added services and information to the Internet user. You can market most effectively on the Internet by catering to the individual through customization. Your Web site can change based on the user’s buying and surfing habits, past usage of your site, demographics, relationship to your company, and a multitude of other attributes which you could collect from your users online or cull from your corporate legacy databases.

Catering to individual needs on a personal level fosters self-reliance and lowers support costs. Personalization also makes it possible to track visitors and correlate Web site usage data with customer profiles.

This in-depth, half-day workshop is specifically designed for non-technical marketing professionals. We will discuss:

  • Discussion groups, email listservers, Usenet newsgroups, Web discussion forums, and chat rooms.
  • Ways to participate in, moderate, and influence online communities
  • Results of how several companies carved out their own niche using search engine “spiders”
  • Ways to customize your site to individual users
  • How all this can affect your bottom line

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Content vs. Community

Beyond the Banner: Maximizing Revenue with Strategic Internet Partnerships, Affiliate Marketing Programs, and Co-Branding on the Internet (IQPC) — San Francisco, CA

December 10th, 1998

Panel Moderated by Stephan Spencer

What’s the “killer app” of 1999? Will online communities continue to be the rage or are they a passing fad? Is compelling content enough to keep users coming back? These questions and more will be posed to our distinguished panel of speakers, who will help us discern substance from hype. Their differing approaches will give us a “reality check” as we compare and contrast each panelist’s strategies and the intended (and unintended) results.

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How a Dane County Business Set Up Shop on the Information Superhighway

December 1st, 1998

by Karen Bankston, Contributing Writer

These days, businesses use the World Wide Web as everything from storefront to customer service center, discussion forum, billboard, newsletter and employee policy manual. Equally diverse are the stories of how Dane County businesses discover the World Wide Web and get online. Here is one of those stories, chronicling how Food Concepts Inc., Middleton, established its Internet presence.

Continue reading »

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Profiling Your Customers Using the Internet

Linking Customer Databases with the Internet for Improved Customer Relations (IIR) — San Francisco, CA

October 26th, 1998

Seminar by Stephan Spencer

The Web can be a powerful tool for collecting detailed, up-to-date profile information about your customers and potential customers. There are many creative ways to tap in to various primary and secondary research sources. We’ll discuss how INX:

  • Leverages customers, customers’ sites, employees, research firms, and online knowledgebases
  • Compels users to profile themselves through online communities, personalization, and “Yellow Pages” directories
  • Expanded their profiling system into an extranet
  • Obtained, consolidated, and integrated multiple databases into their profiling system

Spread the word: delicious this:Profiling Your Customers Using the Internet digg this:Profiling Your Customers Using the Internet spurl this:Profiling Your Customers Using the Internet furl this:Profiling Your Customers Using the Internet reddit this:Profiling Your Customers Using the Internet Add to Y!:Profiling Your Customers Using the Internet

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